Hiring a team of professionals from the other side of the world is not always an easy process. Once the dust has settled and you have started assigning day-to-day work, you need to ensure that your outsourced team will consistently perform and deliver as expected. For you to get the ball rolling, here are a few tips that will ensure your outsourced team’s success.
Treat your Outsourced Team as If They are In-house
The best way to integrate your outsourced team is to treat them no different from your in-house employees. Get to know them properly and allow them to get to know you.
When it comes to work, provide them with feedback and encouragement. A simple ‘Thank You’ can go a long way to create a good working relationship and maximize their dedication to your business. Learning a thing or two about their culture is also equally important. Understanding their culture is key to unlocking their potential. The more you understand your outsourced team, the better their integration and the higher your gains. Consequently, if your offshore team understands whom they are working with, they will deliver far better outputs and results.
Develop Team Culture through Constant Communication
It is essential to understand that outsourcing is not a set and forget process. Upon hiring, you still need to equip your outsourced team with the knowledge necessary to fit into your company culture. It is equally important to ensure excellent cohesion, collaboration, and goal alignment.
Constant communication is the best way to achieve this goal. You or another in-house staff should dedicate time to ensure that no problems are overlooked, and everyone is on the same page. Again, it comes back to treating your outsourced members as part of the team.
Foster Training and Mentorship
Every employee perceives additional education as a bonus, and it is just as crucial for your offshore team. Though they already have the technical expertise, organizing training and mentorship programs can help them reach the next level, and reward your company with more productivity and capabilities.
At this point, it is impossible to conduct face-to-face training. In lieu, webinars or virtual meetings are great means of training.
Create Clear Systems and Metrics Toward a Shared Goal
Transparent systems and metrics will help your outsourced team do their jobs effectively and achieve company goals. Even if situations are continually changing, they will know what to do, who is responsible for what, and how to measure success to align with the rest of the company. In the process, these will help exclude possible misunderstandings and promote better quality control.
Choose the Right Outsourcing Partner
Deciding to set up an offshore team is a big step, that is why it is important to find an outsourcing provider who understands your business and the unique challenges that your industry faces. If you plan to outsource to the Philippines, take the right step with Maquiraya and Associates, Inc. Contact us today!